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Master Customer Success & Product Management Collaboration

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2:39:13

  • 1 - Collaboration-between-Customer-Success-and-Product-Management-is-vital-for-product-innov.pdf
  • 1 - Roles and Responsibilities Overview.mp4
    03:07
  • 2 - Customer-Success-Product-Management-CollaborationRoles-and-Resp-merged.pdf
  • 2 - Download The Amazing 100 Page Workbook For this Course.mp4
    01:00
  • 3 - Introduce Yourself To Your Fellow Students And Tell Us What You Want To Learn.html
  • 4 - Collaborative Approach Benefits.mp4
    02:48
  • 4 - Collaborative-Approach-Benefits.pdf
  • 5 - Building Bridges between Sales and Product.mp4
    03:28
  • 5 - Building-Bridges-between-Sales-and-Product.pdf
  • 6 - Key Metrics in Customer Success.mp4
    03:51
  • 6 - Key-Metrics-in-Customer-Success.pdf
  • 7 - Success Stories of Collaboration.mp4
    03:16
  • 7 - Success-Stories-of-Collaboration.pdf
  • 8 - Lets Celebrate Your Progress In This Course 25 50 75 100.mp4
    01:20
  • 8 - Lets-Celebrate-Your-Progress.pdf
  • 9 - Importance of Customer Journey Mapping.mp4
    02:43
  • 9 - Importance-of-Customer-Journey-Mapping.pdf
  • 10 - Customer Touchpoints Identification.mp4
    02:57
  • 10 - Customer-Touchpoints-Identification.pdf
  • 11 - Data Analysis in Customer Journeys.mp4
    03:10
  • 11 - Data-Analysis-in-Customer-Journeys.pdf
  • 12 - Mapping Customer Success to Product Features.mp4
    03:26
  • 12 - Mapping-Customer-Success-to-Product-Features.pdf
  • 13 - Case Studies on Effective Journey Mapping.mp4
    03:01
  • 13 - Case-Studies-on-Effective-Journey-Mapping.pdf
  • 14 - Definition and Components of Value Proposition.mp4
    02:52
  • 14 - Definition-and-Components-of-Value-Proposition.pdf
  • 15 - Aligning Product Features with Customer Needs.mp4
    02:58
  • 15 - Aligning-Product-Features-with-Customer-Needs.pdf
  • 16 - Communicating Value to Customers.mp4
    03:18
  • 16 - Communicating-Value-to-Customers.pdf
  • 17 - Evaluating and Refining Value Propositions.mp4
    03:14
  • 17 - Evaluating-and-Refining-Value-Propositions.pdf
  • 18 - RealWorld Examples of Successful Value Propositions.mp4
    03:02
  • 18 - Real-World-Examples-of-Successful-Value-Propositions.pdf
  • 19 - Effective Communication in Collaborative Environments.mp4
    03:09
  • 19 - Effective-Communication-in-Collaborative-Environments.pdf
  • 20 - Interdepartmental Coordination Techniques.mp4
    03:20
  • 20 - Interdepartmental-Coordination-Techniques.pdf
  • 21 - Feedback Loops for Continuous Improvement.mp4
    02:59
  • 21 - Feedback-Loops-for-Continuous-Improvement.pdf
  • 22 - Overcoming Communication Challenges.mp4
    02:39
  • 22 - Overcoming-Communication-Challenges.pdf
  • 23 - Case Studies on Successful Communication Strategies.mp4
    03:16
  • 23 - Case-Studies-on-Successful-Communication-Strategies.pdf
  • 24 - Importance of Customer Feedback.mp4
    02:17
  • 24 - Importance-of-Customer-Feedback.pdf
  • 25 - Feedback Collection Methods.mp4
    03:11
  • 25 - Feedback-Collection-Methods.pdf
  • 26 - Analyzing Customer Feedback Data.mp4
    03:40
  • 26 - Analyzing-Customer-Feedback-Data.pdf
  • 27 - Using Feedback to Drive Product Enhancements.mp4
    03:11
  • 28 - Case Studies on Leveraging Customer Feedback.mp4
    02:37
  • 28 - Case-Studies-on-Leveraging-Customer-Feedback.pdf
  • 29 - Quarter-Complete-Well-Done-Keep-Going.pdf
  • 29 - Youve Achieved 25 Lets Celebrate Your Progress And Keep Going To 50.mp4
    00:24
  • 30 - Role of Data in Product Decisions.mp4
    03:11
  • 30 - Role-of-Data-in-Product-Decisions.pdf
  • 31 - Data Analysis Tools and Techniques.mp4
    03:00
  • 31 - Data-Analysis-Tools-and-Techniques.pdf
  • 32 - Implementing DataDriven Strategies.mp4
    03:15
  • 32 - Implementing-Data-Driven-Strategies.pdf
  • 33 - Leveraging Data to Understand Customer Behavior.mp4
    03:06
  • 33 - Leveraging-Data-to-Understand-Customer-Behavior.pdf
  • 34 - RealLife DataDriven Decision Making Examples.mp4
    02:46
  • 34 - Real-Life-Data-Driven-Decision-Making-Examples.pdf
  • 35 - CustomerOriented Product Development.mp4
    02:41
  • 35 - Customer-Oriented-Product-Development.pdf
  • 36 - Incorporating Customer Feedback in Product Roadmaps.mp4
    03:36
  • 36 - Incorporating-Customer-Feedback-in-Product-Roadmaps.pdf
  • 37 - Collaborating with Customer Success Teams.mp4
    02:54
  • 37 - Collaborating-with-Customer-Success-Teams.pdf
  • 38 - Customer Success Influence on Product Features.mp4
    03:18
  • 38 - Customer-Success-Influence-on-Product-Features.pdf
  • 39 - Case Studies on Successful Customerdriven Product Development.mp4
    03:04
  • 39 - Case-Studies-on-Successful-Customer-driven-Product-Development.pdf
  • 40 - Collaborative Product Launch Planning.mp4
    02:35
  • 40 - Collaborative-Product-Launch-Planning.pdf
  • 41 - Setting Product Launch Goals.mp4
    03:07
  • 41 - Setting-Product-Launch-Goals.pdf
  • 42 - Aligning Product Launch with Customer Success Initiatives.mp4
    03:23
  • 42 - Aligning-Product-Launch-with-Customer-Success-Initiatives.pdf
  • 43 - PostLaunch Customer Engagement Strategies.mp4
    03:07
  • 43 - Post-Launch-Customer-Engagement-Strategies.pdf
  • 44 - Success Stories of Effective Product Launches.mp4
    03:14
  • 44 - Success-Stories-of-Effective-Product-Launches.pdf
  • 45 - Importance of User Adoption for Product Success.mp4
    02:51
  • 45 - Importance-of-User-Adoption-for-Product-Success.pdf
  • 46 - Onboarding Process Optimization.mp4
    03:21
  • 46 - Onboarding-Process-Optimization.pdf
  • 47 - User Training and Support Strategies.mp4
    03:30
  • 47 - User-Training-and-Support-Strategies.pdf
  • 48 - Monitoring User Adoption Metrics.mp4
    02:51
  • 48 - Monitoring-User-Adoption-Metrics.pdf
  • 49 - RealLife Examples of Successful User Onboarding.mp4
    03:19
  • 49 - Real-Life-Examples-of-Successful-User-Onboarding.pdf
  • 50 - Understanding Customer Churn Factors.mp4
    03:06
  • 50 - Understanding-Customer-Churn-Factors.pdf
  • 51 - Predictive Analytics for Churn Prevention.mp4
    02:47
  • 51 - Predictive-Analytics-for-Churn-Prevention.pdf
  • 52 - Proactive Customer Engagement Techniques.mp4
    03:31
  • 52 - Proactive-Customer-Engagement-Techniques.pdf
  • 53 - Churn Analysis for Product Improvement.mp4
    03:21
  • 53 - Churn-Analysis-for-Product-Improvement.pdf
  • 54 - Case Studies on Successful Churn Prevention.mp4
    03:36
  • 54 - Case-Studies-on-Successful-Churn-Prevention.pdf
  • 55 - Half-Complete-Well-Done-Keep-Going.pdf
  • 55 - Youve Achieved 50 Lets Celebrate Your Progress And Keep Going To 75.mp4
    00:29

    • More details

    Course Overview

    This comprehensive course bridges the gap between Customer Success and Product Management, teaching you to align customer needs with product development through journey mapping, value proposition design, and data-driven strategies.

    What You'll Learn

    • Foster collaboration between Customer Success and Product teams
    • Create customer journey maps that inform product decisions
    • Develop value propositions that resonate with customers

    Who This Is For

    • Product Managers integrating customer success principles
    • Customer Success Managers influencing product strategy
    • Business leaders driving customer-centric product growth

    Key Benefits

    • Practical frameworks for cross-functional collaboration
    • Data-driven techniques to prevent customer churn
    • Real-world case studies from successful implementations

    Curriculum Highlights

    1. Fundamentals of customer-product team collaboration
    2. Customer journey mapping and value proposition design
    3. Data-driven product development strategies
    Focused display
    Category

    Product Management

    • language english
    • Training sessions 54
    • duration 2:39:13
    • Release Date 2025/04/19