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Master Customer Success: The Ultimate 2024 Guide

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50:57

  • 01 - Building lasting customer relationships.mp4
    01:04
  • 01 - Exploring the emergence of customer success.mp4
    03:55
  • 02 - The significance of customer success in business growth.mp4
    02:30
  • 03 - The vital role of customer success in SaaS companies.mp4
    03:11
  • 04 - Expanding customer success beyond as-a-service business models.mp4
    02:53
  • 05 - Differentiating customer success from other departments.mp4
    03:15
  • 01 - Essential skills for thriving in customer success.mp4
    02:44
  • 02 - Navigating the multifaceted role of customer success manager (CSM).mp4
    03:14
  • 03 - Exploring specialization opportunities within customer success.mp4
    03:01
  • 04 - A day in the life of a customer success manager.mp4
    03:23
  • 01 - Develop a customer success work plan.mp4
    04:12
  • 02 - How to gain support across the organization.mp4
    02:49
  • 03 - Use the Land and Expand strategy to maximize customer lifetime value.mp4
    03:21
  • 04 - Measuring impact and demonstrating value in customer success.mp4
    03:15
  • 05 - Transforming customers into advocates and referral sources.mp4
    03:01
  • 06 - Elevating CS leadership The rise of the chief customer officer.mp4
    03:40
  • 01 - Next steps.mp4
    01:29

    • More details

    Course Overview

    This comprehensive course equips you with the essential skills and strategies to excel in customer success, from building lasting relationships to driving business growth in SaaS and beyond.

    What You'll Learn

    • The core principles and business impact of customer success
    • Key skills to thrive as a Customer Success Manager (CSM)
    • Strategies to maximize customer lifetime value and create advocates

    Who This Is For

    • Aspiring or current Customer Success Managers
    • SaaS professionals seeking growth strategies
    • Business leaders expanding customer-centric approaches

    Key Benefits

    • Master the Land and Expand strategy for customer retention
    • Learn to measure and demonstrate your impact
    • Gain organizational support for customer success initiatives

    Curriculum Highlights

    1. Understanding Customer Success fundamentals
    2. Excelling in your CSM role and specialization
    3. Growing your skills and leadership in customer success
    Focused display
    Category

    Customer Success Management

    • language english
    • Training sessions 17
    • duration 50:57
    • English subtitles has
    • Release Date 2025/04/26