Master CX Strategy: Boost Loyalty & Sales in 2024
Focused View
46:40
01 - Unveiling the CX value chain.mp4
00:49
02 - Discover the power of customer experience management (CXM).mp4
02:18
01 - CX as a strategic priority Beyond customer feedback.mp4
04:28
02 - Leveraging experiential and operational data for CX success.mp4
03:29
01 - Connecting CX metrics to financial performance.mp4
03:16
02 - Communicating CX value to the c-suite.mp4
04:02
03 - Overcoming objections and building cross-functional support.mp4
04:37
01 - Calculating revenue potential and lifetime value (LTV).mp4
04:28
02 - Advocating for CX value beyond financial performance.mp4
03:26
03 - Driving innovation and agility through CX insights.mp4
04:11
01 - Developing a strategic CX roadmap.mp4
04:10
02 - Continuously evolving your CX strategy.mp4
03:04
03 - Empowering employees to drive CX value.mp4
02:25
01 - Sustaining CX ROI through ongoing investment.mp4
01:57
More details
Course Overview
Learn how to transform customer experience (CX) into a competitive advantage with expert Jeannie Walters. Discover how to link CX metrics to financial performance, build cross-functional support, and create long-term value through strategic customer experience management.
What You'll Learn
- Create a compelling business case for CX investments
- Connect CX metrics directly to revenue and lifetime value
- Implement a strategic CX roadmap for continuous improvement
Who This Is For
- Customer experience professionals
- Marketing and sales leaders
- Business executives driving growth strategies
Key Benefits
- Higher customer loyalty and brand reputation
- Data-driven methods to quantify CX ROI
- Framework to align CX with organizational goals
Curriculum Highlights
- The CX Value Chain and Strategic Priority
- Crafting a Business Case for CX
- Quantifying and Expanding CX Value
Focused display
Category
- language english
- Training sessions 14
- duration 46:40
- English subtitles has
- Release Date 2025/05/22
