Master Faveo Helpdesk: Complete Agent Training 2024
Focused View
1:03:18
1 - About Me.mp4
00:20
2 - Faveo-Agent-Course-document.pdf
2 - Introduction to Faveo Helpdesk.mp4
01:45
3 - What you will learn in this course.mp4
00:38
4 - Faveo Free Trial.txt
4 - Get in touch with us.mp4
00:18
5 - User Roles.mp4
00:32
6 - What is a Ticket.mp4
00:42
7 - Inbox View.mp4
03:20
8 - Helptopic.txt
8 - SLA.txt
8 - Ticket View Page.mp4
02:30
9 - Responding to Tickets.mp4
01:23
9 - Respond to a ticket.txt
10 - Resolving tickets.mp4
01:15
11 - Basic Ticket Actions.mp4
06:21
11 - Edit ticket details.txt
11 - Fork a ticket.txt
11 - Ticket PDF.txt
11 - Ticket forwarding.txt
11 - Ticket types.txt
1 - Faveo Helpdesk what when where.html
12 - Managing Your Agent Profile.mp4
01:50
13 - How can an agent create a ticket.mp4
02:35
14 - How does customers provide ratings.txt
14 - How to View and Handle Customer Satisfaction Ratings in Faveo Helpdesk.mp4
02:08
15 - Setting Up your Knowledge Base in Faveo Helpdesk.mp4
04:04
15 - Setting up knowledge base articles.txt
16 - Recap.mp4
00:33
17 - Exploring the Agent Dashboard.mp4
03:16
2 - Quiz hub.html
18 - Internal Notes to collaborate with other Agents Teams and Departments.mp4
03:08
18 - Internal notes.txt
19 - Tracking time on tickets.mp4
02:02
19 - Tracking time on tickets.txt
20 - Adding Tags.txt
20 - Adding Tags for easy identification and Efficient Ticket Management.mp4
01:47
21 - Canned Response.txt
21 - Quick responses for tickets using Canned responses.mp4
02:33
22 - Adding ticket filters to dashboard.mp4
02:21
22 - Custom ticket filterswidgets.txt
23 - What is Ticket Merging.mp4
02:14
24 - Approval workflow.txt
24 - Streamlining Ticket Approvals with Approval workflows in Faveo Helpdesk.mp4
02:21
25 - Understanding Workflows.mp4
01:53
25 - Workflows.txt
26 - How Listeners work.mp4
03:14
26 - Listeners.txt
27 - Contacts.txt
27 - Learn how to create and edit customer information.mp4
04:52
27 - Organizations.txt
28 - How we can merge duplicate contacts.mp4
02:41
28 - Merging duplicate contacts.txt
29 - whats next.mp4
00:42
More details
Course Overview
This comprehensive course equips you with essential skills to master Faveo Helpdesk, from basic ticketing to advanced features like workflows and customer management, ensuring efficient support operations.
What You'll Learn
- Understand ticket flow from creation to resolution
- Master advanced features like canned responses and approval workflows
- Develop skills to manage customer information and knowledge base articles
Who This Is For
- Customer support agents using Faveo Helpdesk
- Team members working with Faveo systems
- Business owners implementing Faveo for their operations
Key Benefits
- Boost productivity with efficient ticket management
- Enhance customer satisfaction through professional support
- Streamline workflows with advanced Faveo features
Curriculum Highlights
- Introduction to Faveo Helpdesk and user roles
- Mastering basic and advanced ticketing operations
- Customer information management and knowledge base setup
Focused display
Category
- language english
- Training sessions 29
- duration 1:03:18
- Release Date 2025/06/12
