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Master ISO 20000: Complete IT Service Management Guide
Focused View
4:50:22
01 - Introduction.mp4
10:27
02 - Core concepts to IT service management.mp4
30:04
03 - Core concepts of quality frameworks.mp4
36:23
04 - Critical terms.mp4
09:22
05 - Review Exercise one.mp4
08:30
06 - Service management system (SMS) general requirements.mp4
33:50
07 - Service design and transition.mp4
15:11
01 - Service delivery processes Part one.mp4
21:27
02 - Services delivery processes Part two.mp4
24:00
03 - Review Exercise two.mp4
04:00
04 - Relationship processes.mp4
18:37
05 - Resolution processes.mp4
20:43
06 - Control processes.mp4
34:59
07 - Review Exercise three.mp4
11:31
08 - Exam tips.mp4
11:18
More details
Course Overview
This comprehensive course provides expert guidance on ISO/IEC 20000, the international standard for IT service management. Learn core concepts, implementation strategies, and best practices for service delivery, relationship management, and process control from industry expert Suzanne Van Hove.
What You'll Learn
- Master the core components and requirements of ISO 20000
- Implement effective service delivery and management processes
- Apply relationship, resolution, and control processes in real-world scenarios
Who This Is For
- IT professionals implementing service management systems
- Service managers seeking ISO 20000 certification
- Quality assurance specialists in IT organizations
Key Benefits
- Gain comprehensive understanding of international IT service standards
- Develop practical skills for service design and transition
- Prepare for ISO 20000 certification with expert exam tips
Curriculum Highlights
- Core concepts and framework requirements
- Service delivery processes and management systems
- Relationship, resolution, and control processes
