Master ServiceNow CSM: Ultimate CIS-CSM Certification Prep 2024
Focused View
1:50:11
1 - Overview of ServiceNow CSM.mp4
04:17
2 - Understanding the ServiceNow Platform.mp4
06:02
3 - Role of a ServiceNow CSM Implementation Specialist.mp4
05:40
4 - Customer Service Management Basics.mp4
05:59
5 - Understanding CSM Data Model.mp4
05:52
6 - CSM Application Architecture.mp4
05:50
7 - CSM Roles and Responsibilities.mp4
05:17
8 - Introduction to Case Management.mp4
04:28
9 - Understanding Account and Contact Management.mp4
03:51
10 - Case Assignment and Routing.mp4
03:55
11 - Service Level Agreements SLAs in CSM.mp4
03:51
12 - CSM Portal and Customer Experience.mp4
03:46
13 - Knowledge Management in CSM.mp4
03:47
14 - Integrating CSM with Other Applications.mp4
03:59
15 - Performance Analytics for CSM.mp4
04:44
16 - Automating Workflows in CSM.mp4
04:23
17 - Business Rules in CSM.mp4
04:15
18 - Introduction to Predictive Intelligence in CSM.mp4
04:23
19 - Overview of Security in CSM.mp4
02:53
20 - Compliance and Regulatory Requirements in CSM.mp4
02:50
21 - Introduction to CSM Reporting.mp4
03:10
22 - Customizing Reports in CSM.mp4
03:11
23 - Dashboard Creation in CSM.mp4
02:44
24 - CSM Implementation Best Practices.mp4
03:43
25 - Customer Onboarding and Transition.mp4
03:32
26 - PostImplementation Considerations.mp4
03:49
More details
Course Overview
Master ServiceNow Customer Service Management (CSM) with this comprehensive course designed to prepare you for the CIS-CSM certification. Learn essential implementation skills, case management, workflow automation, and performance analytics to deliver exceptional customer service solutions.
What You'll Learn
- Key CSM concepts, architecture, and ServiceNow platform fundamentals
- Case lifecycle management, SLAs, and efficient case routing
- Workflow automation, predictive intelligence, and security compliance
Who This Is For
- ServiceNow professionals deepening CSM expertise
- CSM Implementation Specialists managing deployments
- Customer Service Managers optimizing processes
Key Benefits
- CIS-CSM exam preparation with practical implementation skills
- Hands-on experience with CSM portals and knowledge management
- Performance monitoring through custom reports and dashboards
Curriculum Highlights
- CSM Fundamentals & ServiceNow Platform
- Case/Account Management & SLAs
- Workflow Automation & Predictive Intelligence
Focused display
Category
- language english
- Training sessions 26
- duration 1:50:11
- Release Date 2025/06/07
