Ultimate CX Operations: Master Customer-Centric Strategies
Focused View
52:53
01 - Discover the power of customer experience (CX) operations.mp4
00:59
02 - Align organizational structures for customer-centricity.mp4
01:30
01 - Establish a CX Center of Excellence.mp4
05:30
02 - Define your CX strategy with the CXI Compass tool.mp4
03:37
01 - Unlock the benefits of a unified customer view.mp4
03:27
02 - Leverage customer data platforms (CDP) for centralization.mp4
04:18
03 - Assess data integration and governance priorities.mp4
05:56
01 - Engage every employee in the customer experience.mp4
05:11
02 - Break down silos.mp4
03:01
03 - Design AI-powered knowledge bases for employee empowerment.mp4
03:20
04 - Amplify the impact of customer feedback.mp4
03:27
01 - Enhance omnichannel engagement with AI-driven personalization.mp4
03:52
02 - Harness the power of AI-powered assistance for customers and employees.mp4
03:04
03 - Optimize issue resolution and feedback loops with AI.mp4
04:02
01 - Embrace the future of customer experience operations.mp4
01:39
More details
Course Overview
This course equips leaders with cutting-edge strategies to transform customer experience (CX) operations through cross-departmental collaboration, AI technology, and data-driven insights for business success.
What You'll Learn
- Align organizational structures for customer-centricity
- Leverage AI and customer data platforms for unified insights
- Empower employees with CX tools and break down silos
Who This Is For
- Business leaders driving CX transformation
- CX professionals seeking operational excellence
- Managers aiming to leverage AI for customer engagement
Key Benefits
- Create cohesive, customer-centric operating models
- Anticipate needs with data-driven decision making
- Optimize issue resolution with AI-powered tools
Curriculum Highlights
- Cross-functional operationalizing & CX strategy
- Creating a centralized customer view
- Integrating AI into your CX ecosystem
Focused display
Category
- language english
- Training sessions 15
- duration 52:53
- English subtitles has
- Release Date 2025/06/07
